Terms & Conditions

Using this website

Please give accurate information, use the website and customer portal only for lawful purposes, and do not interfere with their operation or security. We work to keep vehicle details, photos, prices, and availability accurate, but they can change and may contain errors. A vehicle shown as available is not reserved until Noir confirms your booking.

The content on this website, including photographs and the Noir Auto Club name and logo, belongs to Noir or its licensors and may not be copied for commercial use without permission.

Bookings and availability

• Every booking request and inquiry is subject to Noir's review and to vehicle availability. Sending a request or inquiry does not confirm a booking.
• A booking is confirmed only when Noir has approved it and your reservation payment succeeds. If a request is not approved or the reservation payment is not completed in time, any hold on the dates may be released.
• Noir may decline a request, for example if a driver cannot be verified or the vehicle is no longer available.

Driver requirements

Every driver must hold a valid driver's license, carry insurance that meets Noir's requirements and stays valid through the return date, and meet Noir's age and eligibility requirements. Each driver uploads a license and proof of insurance in the customer portal for review. Only drivers Noir has approved may drive the vehicle. Noir may ask for more information or decline a driver.

Payments and deposits

• The rental price, reservation payment, any delivery fee, taxes, the remaining balance, and the refundable security deposit are shown or confirmed with you during booking, before you pay.
• Card payments are processed securely by Stripe. Paying the reservation payment confirms an approved booking. The remaining balance is due as described in your booking confirmation.
• The refundable security deposit is a separate card authorization taken before pickup. Its amount varies by vehicle and is confirmed before pickup.
• You authorize Noir to charge the payment method you provide for the amounts you agree to during booking and for charges set out in your rental agreement.

Changes and cancellations

To change or cancel a booking, contact the concierge as early as possible. Changes depend on availability, and any price difference is confirmed with you before it applies. Cancellation and refund terms are those confirmed with you at booking and in your rental agreement. If Noir has to cancel a confirmed booking, we will refund what you paid for that booking or, if you prefer, offer a comparable alternative.

Rental agreement

Before pickup, the primary driver signs Noir's rental agreement electronically. The rental agreement sets out the full terms of the rental, including use and care of the vehicle, damage, and return. If the rental agreement and these Terms conflict about a rental, the rental agreement controls.

Text messaging (SMS) terms

Noir Auto Club runs the Noir Auto Club booking updates text messaging program for its customers. Texts come from (323) 880-1118.

Messages you may receive

• Booking requests and confirmations
• Payment links
• Pickup and return reminders, and delivery coordination
• Replies from the Noir concierge to your questions

Marketing offers are sent by text only if you separately opt in to offers.

How to opt in

You can opt in by ticking the optional box to receive text updates on our booking or contact form, or by texting Noir Auto Club at (323) 880-1118. By opting in, you agree to receive recurring text messages from Noir at the mobile number you provided, which may be sent using automated technology. Consent to receive texts is not a condition of purchase. You can book without opting in, and we will keep you updated by email.

Frequency and cost

• Message frequency varies with your bookings and your conversations with the concierge.
• Message and data rates may apply. Check your mobile plan for details.

Opting out and getting help

• Reply STOP to any message to cancel at any time. You will receive one message confirming that you have been unsubscribed, and no further texts after that. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT also work.
• Reply START to resubscribe to booking updates. To receive marketing offers again, you will need to opt in to offers again.
• Reply HELP for help, or contact us at (323) 323-NOIR (323-323-6647) or info@noirautoclub.com.

Other terms

• Carriers are not liable for delayed or undelivered messages.
• You confirm that you are the account holder or an authorized user of the mobile number you provide. If you change or give up that number, please reply STOP or let us know first.
• We handle your mobile number and messages as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Limitation of liability

The website and text messages are provided “as is.” We aim to keep them accurate and available but cannot promise they will be error-free or uninterrupted. To the fullest extent permitted by law, Noir is not liable for indirect, incidental, special, or consequential damages arising from your use of the website, the customer portal, or our text messages, and Noir's total liability for any claim relating to them is limited to the amount you paid Noir for the booking the claim relates to. Liability for the rental itself is governed by your rental agreement. Nothing in these Terms limits liability that cannot be limited under applicable law.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Unless your rental agreement says otherwise, any dispute relating to these Terms will be heard in the state or federal courts located in Los Angeles County, California.

Changes to these Terms

We may update these Terms from time to time. The effective date at the top shows when they last changed. Changes apply from that date and do not alter the terms of a booking that is already confirmed.

Contact us

Questions about these Terms or your booking can be sent to:

• Noir Auto ClubLos Angeles, California
• Emailinfo@noirautoclub.com
• Phone(323) 323-NOIR (323-323-6647)