Frequently asked questions

Choose a vehicle, select your dates, and tap Book now. New customers send a request for review; approved customers picking up at Noir HQ can pay the reservation online. Vehicles without a published rate use a booking inquiry.

Your booking is confirmed when the reservation payment succeeds. The rental agreement and refundable security deposit are handled before pickup. An inquiry or unpaid request does not confirm a booking.

Yes. Select the dates you have in mind or contact Noir to discuss a longer itinerary.

Contact the concierge as early as possible. Changes depend on availability, and any price difference or cancellation terms are confirmed before anything is applied.

Each driver needs a license and insurance for Noir to review. New customers upload these in the portal after sending a booking request. Noir confirms any additional requirements during review.

Additional drivers can be added to a request. Each driver provides their own license and insurance for review.

Choose an available vehicle on our Chauffeur Services page, enter your itinerary and see its price before checkout. For custom events or multi-stop plans, contact the concierge.

Delivery can be arranged throughout greater Los Angeles, including homes, hotels, and private terminals. Choose Delivery and enter the full address when booking. Any delivery fee is confirmed before approval.

A refundable deposit may apply and varies by vehicle. Noir confirms the amount and authorization terms before pickup.

No. The refundable security deposit is shown separately from rental charges throughout the booking.